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Shipping Policy

A legal disclaimer

Last updated: 3 August 2025

At Aether Crest / L. Eastley, we are committed to delivering your orders promptly and securely. This Shipping Policy outlines how we handle shipping, processing times, and related matters for all physical goods purchased through https://www.aethercrest.net.

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1. Order Processing

  • Processing Time: Orders are typically processed within 3–5 business days after payment is received.

  • Weekends & Holidays: Orders placed on weekends or public holidays will be processed the next working day.

  • Made-to-Order Items: If any items are made to order or on backorder, estimated dispatch times will be noted on the product page.

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2. Shipping Rates & Delivery

  • Domestic (UK): Standard shipping rates are applied at checkout. Delivery typically takes 2–5 business days after dispatch.

  • International Shipping: We ship worldwide where permitted. Delivery times vary based on location but generally take 5–15 business days.

  • Customs & Duties: International buyers are responsible for any customs, taxes, or import fees incurred.

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3. Shipping Providers

Orders are shipped via Royal Mail or equivalent courier services depending on availability, cost, and delivery location.

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4. Tracking & Confirmation

  • Confirmation: You will receive a confirmation email once your order is placed.

  • Shipping Notification: Once your order has been shipped, you’ll receive a notification email. Tracking may be provided if applicable.

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5. Delays or Issues

While we strive for timely delivery, delays may occur due to postal service disruptions, customs clearance, or factors outside our control (e.g. strikes, weather, pandemics).

If your order hasn’t arrived within the expected timeframe, please contact us at aethercrest@gmail.com with your order number.

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6. Incorrect Addresses

We are not responsible for items not received due to incorrect or incomplete shipping addresses. Please double-check your information before submitting your order.

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7. Lost or Damaged Packages

If a package is lost or arrives damaged, please reach out within 14 days of the expected delivery date. We’ll do our best to resolve the issue or offer a replacement where appropriate.

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